{"id":5806,"date":"2021-07-11T15:06:04","date_gmt":"2021-07-11T14:06:04","guid":{"rendered":"https:\/\/peugada.pt\/shipping-returns-and-payments\/"},"modified":"2022-11-27T16:43:08","modified_gmt":"2022-11-27T16:43:08","slug":"infos","status":"publish","type":"page","link":"https:\/\/peugada.pt\/en\/infos\/","title":{"rendered":"Shipping, Returns and Payments"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top”][vc_column css=”.vc_custom_1617109797738{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #f6c845 !important;}” offset=”vc_col-lg-4 vc_col-md-5″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”10vw”][vc_custom_heading text=”Shipping, Exchange, Returns and Payment Information.” font_container=”tag:p|font_size:30px|text_align:left|color:%23221019|line_height:40px” use_theme_fonts=”yes”][vc_column_text]Do you have other questions? We are at loja@peugada.pt or +351 916 956 768.[\/vc_column_text][vc_separator color=”custom” accent_color=”#e8b621″][vc_widget_sidebar sidebar_id=”sidebar”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”102px”][vc_custom_heading text=”Shipping, Exchange, Returns and Payment Information.” font_container=”tag:p|font_size:24px|text_align:left|color:%23221019|line_height:36px” use_theme_fonts=”yes”][vc_column_text]Do you have other questions? We are at loja@peugada.pt or +351 916 956 768.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=”vc_col-lg-8 vc_col-md-7″ css=”.vc_custom_1545636776711{padding-right: 7vw !important;padding-left: 7vw !important;}”][vc_row_inner el_id=”envios”][vc_column_inner offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”12vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”14vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”40px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text el_class=”brand_color2″]<\/p>\n

Order Forwarding<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Where we ship to<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]All European Union countries, United Kingdom and Switzerland.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

What is the shipping cost<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]Portugal Mainland + Islands:<\/strong> 4\u20ac. Free:<\/span> purchases over 49\u20ac.
\nSpain:<\/strong> 5\u20ac. Free:<\/span> purchases over 49\u20ac.
\nEuropean Union: <\/strong>by referring to this table<\/a>.
\nSwitzerland and UK:<\/strong> 20\u20ac (customs duties included).[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1630849331478{margin-bottom: 30px !important;}” el_id=”taxas”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

United Kingdom and Switzerland
\nCustoms and import taxes<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]<\/p>\n

Shopping > 100\u20ac:<\/strong> included in prices.<\/p>\n

For purchases over 100\u20ac, customs and import taxes are included. This way, you will NOT have to pay more than the total amount you see at checkout.<\/h6>\n
In the unlikely event that you are nevertheless asked to pay customs duties \/ taxes, please contact us<\/a>.<\/h6>\n

Shopping < 100\u20ac: <\/strong> for purchases under 100\u20ac, the customer is responsible for paying customs and import taxes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639513198{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Delivery times<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]Portugal Mainland:<\/strong> 1 to 2 working days.
\nAzores and Madeira:<\/strong> 3 to 7 working days.
\nEuropean Union:<\/strong> 2 to 8 working days.
\nSwitzerland and UK:<\/strong> 5 to 12 working days.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Pickup DPD network<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]Pick up your order at one of the more than 600 DPD Pickup points available in Continental Portugal.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639513198{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Free pickup in 1h<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]Available at our pickup point within 1 hour.
\nSchedule: every day, from 10am to 9pm.
\nAddress: Rua 16 de Agosto 14, Pedra – Torres Vedras.
\nGPS: 39.058182, -9.345948.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1617745212415{margin-bottom: 30px !important;}” el_id=”trocas”][vc_column_inner css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#f6c845″][vc_row_inner][vc_column_inner][vc_column_text el_class=”brand_color2″ css=”.vc_custom_1617121110472{padding-top: 22px !important;}”]<\/p>\n

Exchanges<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Free Exchanges<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]We can change the number or model free of charge. If we don’t have the number you want, we can exchange it for another model or give you a refund.<\/p>\n

Just send an e-mail to loja@peugada.pt and we will start the exchange process.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

30 days to exchange<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]You have 30 days to exchange your items, starting from the day we ship your order.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Christmas Exchange of the 31st of January<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]Exceptionally during the Christmas period, all purchases made after November 15, have until January 31 of the following year to be redeemed.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Conditions for us to exchange<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]The item must have no signs of use and all features and labels must be intact. We recommend that you try the shoe on a carpeted surface or a rug.<\/p>\n

Only after we receive the product will we ship the replacement number. You can also choose to exchange it for another model of any value. When you choose to exchange for a lower cost model, the refund of the difference in cost is made by bank transfer, regardless of the payment method used.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

On your first exchange, shipping costs are free (Portugal + Spain Continental)<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]On your first exchange, shipping costs are entirely free. Valid for mainland Portugal and mainland Spain.<\/p>\n

All you have to do is repackage and order. We will send a courier from the carrier to make the pickup. After we receive it, we reship the number or model you choose. Always without any shipping costs.<\/p>\n

Don’t have anything to pack and can’t reuse our packaging? All you need is a stapled paper bag, we already include stickers so you can seal the package.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1617745242801{margin-bottom: 30px !important;}” el_id=”pagamentos”][vc_column_inner css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#f6c845″][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1617111587441{padding-top: 22px !important;}” el_class=”brand_color2″]<\/p>\n

Payments<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639768226{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Available payment methods<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]MBWay.
\nATM reference.
\nBank Transfer.
\nCredit Card.
\nPayPal.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639768226{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Payment on delivery<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]When you select Free pickup in 1h, you can choose to pay on delivery. Payment by cash or MBWay.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Notification of payment<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]Bank Transfer:<\/strong> send us an e-mail when you have made your payment to speed up the shipping of your order.
\nOther payment methods:<\/strong> we will be notified automatically when you make your payment.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=”devolucoes” css=”.vc_custom_1617745157010{margin-bottom: 30px !important;}”][vc_column_inner css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#f6c845″][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1617121166319{padding-top: 22px !important;}” el_class=”brand_color2″]<\/p>\n

Returns<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Return of defective item<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]You have the right to return the items if they are found to be defective or other non-conformities with the items ordered, and the return must be made within 14 days of receipt of the order. This does not affect your statutory rights.
\nYou must return it to us and if your complaint is justified, the price paid for the item and return shipping costs will be refunded.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text el_class=”fontweight_500″]<\/p>\n

Returning an Article<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”fontweight_400″]You can return the item under the right of free withdrawal up to 14 days after receiving the order provided that:<\/p>\n

a) The items have not been used;
\nb) The article keeps its original characteristics and labels intact;
\nc) All shoes have been tried on a carpeted surface before wearing\/using them;<\/p>\n

Expenses resulting from the return of the order are borne by the customer. An email should be sent to loja@peugada.pt<\/a> to request the return of the order.<\/p>\n

Once we receive the returned item, we will analyze it and confirm its condition and, when applicable, refund within a maximum of fifteen days the amount paid by the customer, excluding expenses resulting from returning the order.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top”][vc_column css=”.vc_custom_1617109797738{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #f6c845 !important;}” offset=”vc_col-lg-4 vc_col-md-5″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”10vw”][vc_custom_heading text=”Shipping, Exchange,\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-peugada.php","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"0","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-5806","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/pages\/5806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/comments?post=5806"}],"version-history":[{"count":39,"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/pages\/5806\/revisions"}],"predecessor-version":[{"id":9983,"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/pages\/5806\/revisions\/9983"}],"wp:attachment":[{"href":"https:\/\/peugada.pt\/en\/wp-json\/wp\/v2\/media?parent=5806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}